Thanks for reaching out! Unfortunately, we can't accept it because it’s beyond our 30-day return/exchange window. But don’t worry — many of our customers have had luck selling items like yours on Poshmark or other resale sites, so that might be worth exploring!

While we understand your perspective, we strive to keep our guidelines fair and consistent for everyone, so we must stick to that 30-day window. But if you have any other questions or need help, we'd love to hear from you!

In the meantime, sign up for our Beach Club rewards if you haven’t already gotten this VIP status. You’ll be the first to know about sales, exclusive launches, and all the exciting things happening at Wildwood!

Yes! Please feel free to send it back to our office at the following address and we can send you an invoice for the difference. Thanks for shopping with us!

Wildwood Oyster Co.

177 High Street 

Portland, ME 04101

We can absolutely help with that! You can use our Bag Spa Service, “Changing Tides.” Just click here to get started. Once there, you can choose to keep the handle the same length or switch to a crossbody style.

Your order will ship with 2-3 business days unless you've ordered a custom rope handle, which may be 3-5 business days.

Yes, during the holidays we offer rush delivery. If you need rush delivery during other times of the year, please contact us and we can provide solutions for you.

Yes! From time to time we offer sales. The best way to find out about sales and discount codes is through our email list (you can sign up here and you'll receive 10% off for joining!) since they are announced on email first for early access. We also post our sales on Instagram and Facebook. Also be sure to sign up for theWildwood Oyster Co. Beach Clubto earn rewards for each Wildwood purchase.

Absolutely; we love treating our Wildwood Oyster Co. customers! Be sure to sign up for our text and email notifications so you don’t miss out on any sales or promotions! You can sign up here if you haven’t already!

Yes! We want YOU to feel extra special. Whether you work in government, military, healthcare, or education, you do so much for so many. That’s why Wildwood Oyster Co. is so proud to give you this 15% discount on any item you love. 

We partner with GOVX to verify your discount. You can either use GOVX when you check out on our website or shop the GOVX website here.

When you check out, after you enter your shipping address, you will see a place to enter your discount code. If you have any trouble, don't hesitate to send a message for help!

The inside of the bag features soft, durable suede that feels lovely to the touch. It’s unlined, giving it a sleek, minimalist look. A leather Wildwood Oyster Co. tag adds a special touch.

Yes, it does! The bag has a handy outside pocket, perfect for keeping your phone, keys, wallet, and sunglasses within easy reach. However, there aren’t any interior pockets, keeping the inside spacious and simple.

Thanks for asking! Occasionally, we offer bags made with different leathers without suede. We’re constantly introducing fresh options, so there’s always something new to discover. Sign up for our Beach Club to be the first to hear about new releases and limited editions!

Great question! Some of our styles, like the Zip Crossbody, Zip Tote, Oyster Shell Bag, Clam Shell Bag, and Clutches, come with closures. However, our Original Wildwood Bags, whether standard or crossbody, don’t have closures. But no worries — we offer a Bag Spa service where you can add a magnetic snap closure for just $28. You can check out that option here!

We recommend measuring a bag you already love and wear often. Just remember, our dock line styles include the length behind the brass tubes, so be sure to account for that. Check out our Fit Guide for more pictures and detailed instructions on measuring. And of course, if you have any questions, don’t hesitate to reach out — we’re here to help!

Not at the moment, but we hear you! It’s a popular request and definitely on our customer wishlist. In the meantime, our Bag Spa Services let you swap out your current handle for a fresh new color — or even switch it to a crossbody style. You can explore those options here. We’re always looking for ways to make your bag just right for you!

Our standard design currently features brass hardware, but silver is definitely on our customer wishlist! While we’re not offering silver hardware *just yet*, we invite you to explore the beautiful silver options in our Seaweed Jewelry Collection. Stay tuned — who knows what might be coming next! ;)

We have a showroom here in Portland, Maine! It’s located at 177 High Street and is by appointment only. Feel free to reach out to us if you’re in town and would like to see the bags in person. We also have a handful of wholesalers all around the US. You can find that list here. Be sure to check with their inventory before heading to their shops, as they may not have what you’re looking for in stock!

We offer a mix of both plated and solid jewelry. Our solid pieces include brass seaweed bracelets, silver seaweed bracelets, and our seaweed rings, available in solid silver and solid gold. You’ll find seaweed earrings, seaweed necklaces, Seaside Teal Patina, and Summer Night Black seaweed bracelets for our plated options. Whether you prefer the richness of solid metals or the beautiful finishes of our plated designs, we craft each salt-air-inspired piece with care.

We don’t currently have vegan bags, but we are in the process of testing some vegan leather options. Our goal is to be able to offer a vegan solution that is organic and not made of plastic. Our customers have been asking for it, and we’re actively experimenting with options. Stay tuned! xoxo

There’s something for everyone at Wildwood Oyster Co.! Our year-round colors include Seaside Teal, Summer Night Black, Oyster Shell Gold, New England Navy, Harborside Blue, Neon Pink, Neon Yellow, Neon Green, and Neon Orange. Since we love to mix it up, we’re always adding fun seasonal and limited-edition options. Be sure to follow us on social media so you don’t miss any special releases!

Great question! The original leather tote is 16 wide x 16 inches tall with a 24 inch dock line handle. The depth at the bottom of the bag is 4 inches. The original tote is big enough to fit a laptop along with your other essentials.

The Wildwood Oyster Co. small leather tote was designed as an alternative for our customers that are not ‘big bag’ fans, have a petite frame, or those that prefer a smaller bag. Compared to the original tote, the small tote is 13 inches wide and 13 inches tall. The rope handle is also 24 inches. The handbag can easily fit your wallet, small notebook and other belongings and is not as deep.

Visit our Fit Guide to learn more about the sizing of each bag.

First, the leather is shipped to Lewiston, Maine where it is carefully cut by hand with a special machine that stamps out the leather pieces so that each bag is exactly the same.

When the shapes are cut, it’s really important that the optimize the leather to make sure there is as little waste as possible.

After the leather pieces are cut, the cuts are reviewed to make sure they are perfect and each leather set is batched with similar textured pieces.

Then, the leather is sewn on a fancy industrial sewing machine with super strong thread and inspected to make sure that they are made to last a lifetime. Read more about our Made in Maine processs.

Lastly, the finished leather bags are matched with the ropes and the metal handles are attached in our studio in Portland, Maine. Stop by sometime and visit our showroom!

It's easy to swap out your rope wristlets for a new look! Here's a quick video.

Yes! With our Bag Spa services, we offer a crossbody conversion or a simple swap out if you’d like to freshen her up! You can see those services as well as additional ones here.

Mistakes happen! Please send us some photos of the damage to the bag so we can get a better idea of the leather care it may need at the Bag Spa. Once you send your bag back to us for evaluation, we can give you an estimate. If you have questions regarding leather care products you’d like to attempt on your own, ask! We are experts at pampering our bags!

No problem! Please reach out through the contact page on our website and we will get back to you. Typically we will request pictures to discuss the best solution.

Yes! We offer a few different services at the Wildwood Bag Spa to change up your rope style and keep your leather looking brand new.

The leather is a lightly oiled leather and is very forgiving if it gets wet. If you feel like your bag needs some extra love after getting wet or has some discoloration, you can use a light coat of neatsfoot oil on the leather (not suede). We also offer weather proofing at the Wildwood Bag Spa.