Shipping
We ship via USPS and UPS. All items on the website are ready to ship. You can expect that you will receive an email confirmation that your package has been shipped within one business day. Your package will arrive between 2 and 5 days after you receive your shipping confirmation email. We are not responsible for lost or stolen items once they have been shipped, but please contact us if this happens and we will do our best to work with you to resolve the issue.
Return and Exchange Policy
We care that our customers love our Wildwood Oyster Co. products!
We’d first appreciate the opportunity to learn more about your issue, and how we can best resolve it. Please message us directly at: hello@wildwoodoysterco.com.
If you’re ready to initiate a return or exchange, please use our returns portal here.
We accept returns of unused and undamaged merchandise retaining all original tags that were purchased on wildwoodoysterco.com. All returns must be initiated within 30 days of the original purchase to be eligible for a refund or exchange. All returns must be accompanied by the original order number. The original shipping and handling costs with an order are not eligible for refund.
A return or exchange will be processed once it has been received at our studio and its condition has been deemed in accordance with our policy. Wildwood Oyster Co. reserves the right in our sole discretion to deny returns/exchanges that are found not to be in accordance with our policy.
Shipping of Returns/ Exchanges:
For returns and exchanges within the USA, Wildwood Oyster Co. will issue a prepaid label when a request is completed using our online returns portal. For returns for a refund, the cost of this label will be deducted from the refund amount.
Custom Returns:
We love collaborating with you on custom bags, making them as unique as you are! Whether it’s snap additions, weatherproofing, leather conditioner, or another special request, these customizations take extra time and care. Since these personalized bags are different from our standard Wildwood Oyster Co. items, we charge a 30% restocking fee for returns. This helps us manage space and keep our shelves ready for new creations. We appreciate your understanding and can’t wait to work on something special for you! PS- This restocking fee does not apply to custom rope lengths, only for custom add ons or special requests.
Please email us at hello@wildwoodoysterco.com or text us at (207) 489-4262 if you have additional questions about shipping, returns, or exchanges.